Refund & Return Policy
Refund & Return Policy
At Vanderclix & Co., we want you and your pet to love every piece. Here is how we handle returns, exchanges, and quality concerns.
Returns
We accept returns within 14 days of delivery. To be eligible, items must be unused, unworn, and in their original packaging. Proof of purchase is required.
To start a return, email hello@vanderclix.com. We will provide return instructions and the return address. Return shipping costs are the customer’s responsibility unless the return is due to our error. Items sent back without prior authorisation will not be accepted.
Size Exchanges
If your collar does not fit, we offer a size exchange service. A $18 re-shipping fee applies. Email hello@vanderclix.com to arrange an exchange.
Non-Returnable Items
- Sale items and gift cards
- Custom or personalised orders
- Items that have been worn, used, or are not in original packaging
Quality Concerns
If you experience a quality issue after the 14-day return window, contact hello@vanderclix.com and we will review the issue with you.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.
European Union — 14-Day Cooling-Off Period
For orders shipped to the European Union, you may cancel or return your order within 14 days for any reason. The same unused, original-packaging, and proof-of-purchase conditions apply.